{"own":0,"sum":989,"rows":[{"id":"imp-243","body":"The female Malay staff really give me a good explanation regarding the investment with CIMB bank.\nThe male & female Malay staff at the counter & banking hall really helps me with my new debit card services.\nGood job ! 👍🏻","author":"MN B","rating":5,"source":"Google Review","date_text":"3 months ago","test_data":true,"local_guide":true,"author_reviews":26},{"id":"imp-244","body":"I waited until the male staff finished speaking with the customer before asking, “Hi, I just want to ask. I’ve already filled in the online form to open an account. Do I need to take a queue number or how should I proceed?”\n\nHowever, his response came across as quite rude. He replied, “I’m currently handling another customer. I can’t handle two people at the same time. If you can wait, please wait. Have a seat”\n\np/s : Kalau penat ambik la cuti, takyah layan customer, saya pon puasa jugak","author":"zuhair arsyad","rating":1,"source":"Google Review","date_text":"6 months ago","test_data":true,"local_guide":true,"author_photos":2,"author_reviews":23},{"id":"imp-245","body":"I came here to get my new debit card. Each process was digital, so to speak, except for the filling up the form. Overall, I had a pleasant customer service experience.\n\nIf you're coming here for the first time, the easiest way is to walk from the concierge located at centre court of Concourse Level. Start walking from the concierge on your left all the way straight (don't turn right or left) until almost the end you can see the Himalaya. Turn left at the Himalaya and walk all the way straight until you see CIMB on your right.","author":"Joshua Ong","rating":4,"source":"Google Review","date_text":"Edited 3 years ago","test_data":true,"local_guide":true,"author_photos":1972,"author_reviews":394},{"id":"imp-246","body":"What a great experience. A bank that opens on the weekend and could get me my bank replacement card within minutes. Was also helped with account locked out and staff was very knowledgeable and efficient!","author":"Gary Tan","rating":5,"source":"Google Review","date_text":"a month ago","test_data":true,"author_reviews":8},{"id":"imp-247","body":"Female Officer at Counter 8 on 23July2026 do spent her time explaining and assisting me on opening account for home loan. May Allah bless her and her family. TQ kak","author":"YH雅西尔","rating":5,"source":"Google Review","date_text":"a month ago","test_data":true,"local_guide":true,"author_photos":233,"author_reviews":176},{"id":"imp-248","body":"Last week during lunchtime, there were many customers waiting for their queue number to be called but several bank officers were doing other things and one of them was browsing on her handphone. Please monitor the performance of your customer facing staff (you have cctv coverage) and improve customer service.","author":"g. djafar","rating":1,"source":"Google Review","date_text":"3 months ago","test_data":true,"local_guide":true,"author_photos":7,"author_reviews":16},{"id":"imp-249","body":"Overall have a very great experience!\nNur Azniza was very helpful all the time! She deserve a 5 stars compliment 👍","author":"ROGER HO WOEI LOK","rating":5,"source":"Google Review","date_text":"7 months ago","test_data":true,"author_photos":4,"author_reviews":9},{"id":"imp-250","body":"Went on Saturday to settle a letter issue. Nanie at counter 10 was there to serve us, she listen to our problem patiently and she help us think the solution and sort it out for us. Not many staff can go this far nowadays but she did it. We are very grateful for her help. Thank you!","author":"Jane Lim","rating":5,"source":"Google Review","date_text":"8 months ago","test_data":true,"local_guide":true,"author_photos":11,"author_reviews":22},{"id":"imp-251","body":"Fast service I've ever been too! From the customer service till the withdrawal counter. Tq guys for helping me out to get my debit card application especially when I do not have time to go for weekdays due to work.","author":"Patricia Moet","rating":5,"source":"Google Review","date_text":"5 months ago","test_data":true,"author_photos":1,"author_reviews":4},{"id":"imp-252","body":"Puan Sazlianah Binti Jailang from CIMB KLCC branch were very helpful and really respond over the top helping me solved my blocked card issues, she even call the regional director of Melaka to get details on Melaka Raya branch.","author":"Awong Aku","rating":5,"source":"Google Review","date_text":"3 months ago","test_data":true,"local_guide":true,"author_photos":6,"author_reviews":9},{"id":"imp-253","body":"I would like to express my disappointment regarding the service at CIMB Bank KLCC branch.\nWe brought our staff to open new bank accounts, but we were questioned about why we did not go to a branch near our area. As CIMB customers, we believe we have the right to visit any branch that is convenient for us.\nUnfortunately, the staff mentioned that they did not want to entertain our request. This was very unprofessional and disappointing, especially from the customer service and new account opening department.\nWe hope the management will look into this matter and improve the service quality at the KLCC branch.","author":"Azeem","rating":1,"source":"Google Review","date_text":"6 months ago","test_data":true,"author_reviews":3},{"id":"imp-254","body":"The only CIMB branch open 7 days a week. The best service, and the counter staff are always friendly and guide us if we have any banking issues.","author":"Dr Magindren Kuppusamy","rating":5,"source":"Google Review","date_text":"2 years ago","test_data":true,"local_guide":true,"author_photos":191,"author_reviews":68},{"id":"imp-255","body":"The process of replacing new ATM/ debit card is so swift and efficient. Keep up the excellent service!","author":"Firdaus Mohamad","rating":5,"source":"Google Review","date_text":"4 months ago","test_data":true,"author_photos":2,"author_reviews":10},{"id":"imp-256","body":"Super helpful Puan Hapipah. Thank you for assisting me eventhough you are not at card replacement counter.","author":"Opynn","rating":5,"source":"Google Review","date_text":"2 months ago","test_data":true,"author_photos":2,"author_reviews":3},{"id":"imp-257","body":"Very easy to find if you are familiar with the Suria KLCC mall. If anyone taking public transport from Cyberjaya, just take the MRT from Cyberjaya Utara or Cyberjaya City Centre until MRT Ampang Park. Then walk out and ride the LRT Ampang Park until KLCC(1 stop). Follow the direction until you find the Suria KLCC entrance. Once inside just look for Kfry because CIMB will be located in front of it. Overall banking experience was very smooth and pleasant. Just took me less than 30minutes to get everything sorted.","author":"coree yukito","rating":5,"source":"Google Review","date_text":"7 months ago","test_data":true,"local_guide":true,"author_photos":23,"author_reviews":33},{"id":"imp-258","body":"Quick process to renew debit card although I came almost at the end of the closure. No charge at all. Staffs are also friendly and helpful 👍🏻","author":"Najib Nasir","rating":5,"source":"Google Review","date_text":"a year ago","test_data":true,"local_guide":true,"author_photos":19,"author_reviews":32},{"id":"imp-259","body":"Helpful and polite staff from reception counter to saving/ withdrawal counter and loan settlement counter, Encik Hafiz. Appreciate that.","author":"KIMI CHONG","rating":5,"source":"Google Review","date_text":"3 months ago","test_data":true,"local_guide":true,"author_photos":481,"author_reviews":148},{"id":"imp-260","body":"The lady staff at welcome counter is very unwelcoming to the customers. I went to ask about my debit card but she keeps on asking the same things instead of explaining the issue and solution to the customer. Instead of thinking abt to settle the issue fast, the staff also need to explain to customers since this is related to customers’ money (they need to know what happened & why). She even roll her eyes to me. Things start to get better once the other guy staff came in and explain to me. Very nice customer service for the guy. Dear CIMB, PLEASE IMPROVE THE CUSTOMER SERVICE!!","author":"Samihah Azizan","rating":2,"source":"Google Review","date_text":"10 months ago","test_data":true,"author_photos":4,"author_reviews":4},{"id":"imp-261","body":"Ms. Fara Shafrina provided excellent customer service. She was very helpful, professional, and made the process smooth and easy. She was also able to solve and suggest solution to the concern that I had. I truly appreciate her support.\nThank you.","author":"Amirah Issham","rating":5,"source":"Google Review","date_text":"11 months ago","test_data":true,"local_guide":true,"author_photos":14,"author_reviews":23},{"id":"imp-262","body":"Highly efficient, Ms. Sarah was so nice. Everything was completed in a couple of minutes. I went on a weekday around 4:30PM and there was no line, just had to scan the QR code to get a number.\n\nLandmark would be the Marks and Spencer and the Mc Donalds, it's in front also of the KFry restaurant and RHB.","author":"Denchu Vergara","rating":5,"source":"Google Review","date_text":"Edited 2 years ago","test_data":true,"local_guide":true,"author_photos":231,"author_reviews":76}],"count":242,"sources":{"Google Review":30},"imported":242,"distribution":{"1":38,"2":11,"3":9,"4":18,"5":166}}