{"own":0,"sum":53,"rows":[{"id":"imp-506","body":"Trisha S (in Atlanta Georgia) customer service rep went out of her way to calm my anxiety and check that my personal info was secure. 10/10 recommend her!","title":"Trisha S (in Atlanta Georgia) customer…","author":"Annabel Oursler","rating":5,"source":"Google Review","date_text":"Sep 11, 2026","test_data":true,"author_reviews":1},{"id":"imp-507","body":"Recently attended a job interview, the interview panel were professional and asked many thoughtful questions about my work experience. I was asked to attend a follow up interview at the hiring managers flat, she thoroughly evaluated my oral stamina and ability to massage her cannons. Although I found the requirement to dip my nether regions in curry powder a little disconcerting, I have decided to accept a position as her driver rather than a Financial Risk analyst.","author":"Seamore Butts","rating":5,"source":"Google Review","date_text":"May 2, 2026","test_data":true,"author_reviews":1},{"id":"imp-508","body":"I just got off the phone with a Chase Bank employee named Lester. I was having trouble logging on. Lester was the most patient man during my call. Lester, Thank you! I appreciate your patience. Stay blessed! 😊","title":"I just got off the phone with a Chase…","author":"N P","rating":5,"source":"Google Review","date_text":"Feb 28, 2026","test_data":true,"author_reviews":1},{"id":"imp-509","body":"Super easy simple instructions","author":"Alan Marinozzi","rating":5,"source":"Google Review","date_text":"Aug 29, 2024","test_data":true,"author_reviews":2},{"id":"imp-510","body":"So far no issues, and they have great tech/the best mobile app I've ever used. Glad to see they are now in the UK.","title":"Best mobile app/tech","author":"Jake Brown](https://www.trustpilot.com/users/5a968e110e7d9e418869336e)","rating":5,"source":"Google Review","date_text":"May 31, 2024","test_data":true,"author_reviews":9},{"id":"imp-511","body":"I gotta say, I had an awesome experience. This is my primary account, and whenever I need help, they always come through super quick. Highly recommend!","author":"Michael J. Miller","rating":5,"source":"Google Review","date_text":"Feb 29, 2024","test_data":true,"author_reviews":1},{"id":"imp-512","body":"Nothing but good experiences with our assigned team.","title":"Great service","author":"WebReviewer","rating":5,"source":"Google Review","date_text":"Sep 27, 2023","test_data":true,"author_reviews":37},{"id":"imp-513","body":"They monitor your accounts for fraud very well. The freedom card has gotten me 2 100$ gift cards in 2 months and a 50$ cards as well. This bank may have political issues but that aside protects your accounts well.\nThey approve your credit card in 10 mins if you Have an account usually for 4k to start. I didn't use a credit cards for 2 years and my credit history disappeared. But with the freedom cards i was able to build up my credit rating back to where it was in 2 months and all my history came back going back as far as 1989.","title":"They monitor your accounts for fraud…","author":"Kevin","rating":5,"source":"Google Review","date_text":"Sep 8, 2023","test_data":true,"author_reviews":2},{"id":"imp-514","body":"Very nice customer service assistant was polite and very quick. Cecilia was her name and even though it was my first time getting hold of an operator in less than 10min she made the wait worth it with kind and fast service. Give that women a raise!!!","title":"Very nice customer service assistant…","author":"Caiden Bowles","rating":5,"source":"Google Review","date_text":"Aug 25, 2023","test_data":true,"author_reviews":1},{"id":"imp-515","body":"As an e-commerce merchant, dealing with JPMorgan Chase has become an absolute nightmare because they actively facilitate \"friendly fraud\" and strip funds from legitimate sellers. I recently dealt with an incredibly abusive, toxic customer who openly refused to return my product, yet explicitly demanded her money back. She claimed the item was \"not as described\" as an excuse, and then threatened me, stating she would file a chargeback because she was 100% sure she would win. She knew that Chase always supports scammers over honest businesses, and she was right. Even though she clearly refused to return the merchandise and I provided definitive, indisputable evidence of her refusal and threats to Chase, they ignored it all. They choose to rule in the customer's favor every single time, letting her keep my product and my money, while saddling my business with chargeback fees. It is completely unacceptable for a multi-billion dollar financial institution to operate with such blatant disregard for fair play, and federal investigators need to step in so Chase knows they cannot continue this toxic pattern. A big number of sellers are being financially ruined by this, and we need to take this seriously. Every single merchant facing this abuse must go to the Office of the Comptroller of the Currency (OCC) right now and file an official complaint to trigger a real federal investigation into Chase's fraudulent dispute practices.","title":"JPMorgan Chase Supports Fraud and Scammers – Sellers Need to File OCC Complaints","author":"MD","rating":1,"source":"Google Review","date_text":"Sep 3, 2026","test_data":true,"author_reviews":1},{"id":"imp-516","body":"I am leaving Chase after learning what…\nI am leaving Chase after learning what customer service at a massive institutional bank looks like when you actually need someone to exercise judgment.\nMy problem began with a $601.96 credit card dispute involving a Frontier Airlines fare that was sold as refundable, canceled, and not refunded. I disagreed with how Chase handled the dispute, but that is no longer the primary reason I am leaving.\nThe reason is what happened when I tried to complain about Chase itself.\nI sent Chase a detailed written complaint explaining that I was not disputing whether I authorized the original purchase. I was complaining about how Chase handled my claim and specifically requested that someone independently review that handling.\nChase told me to contact Card Disputes.\nI wrote back and explained that Card Disputes was the department whose handling I was complaining about. I specifically asked Chase not to simply send me back there and requested escalation to someone capable of reviewing the complaint.\nA different Chase representative responded and sent me back to Card Disputes.\nSo I wrote a third time. This time I explicitly pointed out that the responses appeared to be boilerplate and that nobody seemed to be responding to what I was actually writing. I specifically stated that I was NOT asking for another explanation of how to contact Card Disputes.\nA third Chase representative responded with another remarkably similar canned message and, unbelievably, told me to contact Card Disputes again.\nThat was enough for me.\nI cannot know whether these responses were generated by software, assembled from customer service templates, or sent by employees who simply lacked the authority to do anything else. But the result was the same. Three differently named representatives sent variations of the same response while completely failing to address the substance of my complaint.\nThat is the danger I now see in institutional banking. Everything works beautifully while your needs fit within the automated systems and predetermined processes. The real test comes when something goes wrong and you need an actual person to understand the problem, take ownership of it, and exercise judgment.\nChase failed that test spectacularly.\nThe $601.96 is no longer particularly important to me. What is important is discovering that I do not want my banking, investment, and credit card relationships entrusted to an institution where customer service can become a closed loop designed, intentionally or otherwise, to exhaust the customer until he gives up.\nSo I gave up.\nNot on the $601.96.\nOn Chase.","author":"Mike Klupenger","rating":1,"source":"Google Review","date_text":"Aug 30, 2026","test_data":true,"author_reviews":1},{"id":"imp-517","body":"I’ve had a horrible experience with JP Morgan. It was fine until my mom passed away and I tried to get my advisor, Jeanna Cook Garcia, to divide the investments among the beneficiaries. It took her over a year to do it which took 8 office visits, 40 phone calls, and my hiring an attorney.\nHere I am year and a half later, and there’s one remaining account that I can’t get the money out of. Her excuse now is that it’s closed so she can’t do it. Today alone, I’ve been on the phone with customer service for over 2 hours with no solution in sight. I hate this company!\nI’ve reported her to the SEC and FINRA for continuing to trade in my mom’s account for about 6 months after her death, all the while telling me how much money she was making me. I even had Private Client status which means nothing, obviously. I tried to get help from her supervisor, Joe D’Agostino, but he doesn’t return any of my requests to speak to him.","title":"I’ve had a horrible experience with JP…","author":"Consumer","rating":1,"source":"Google Review","date_text":"Aug 21, 2026","test_data":true,"author_reviews":1},{"id":"imp-518","body":"Chase has the WORST customer service representatives in the industry. Just hung up with a guy named Brandon refusing to answer my questions about my account without continuously asking for a payment first otp. I'm literally signed in ready to pay on the app but needed assistance with a few questions for reassurance before I hit submit. Now I'm going to pay another bill with said money and Chase can wait until next week or longer for being rude to me!","title":"Chase has the WORST customer service…","author":"Auntie Kiki","rating":1,"source":"Google Review","date_text":"Aug 18, 2026","test_data":true,"author_reviews":1},{"id":"imp-519","body":"They may single handedly put my business out of business!\nWe received a fraudulent deposit of over $24,000 and, knowing it was a scam, I alerted chase and the FBI.\nTo thank me for my assistance, they proceeded to close my operating account.\nSo, I moved everything over to my payroll account. One week later, they closed my payroll account!\nSo, now thousands of dollars are floating around and I'm unable to pay my employees or vendors.\nWhen I first opened the accounts, I liked the \"big bank\" feel. But their actions have hurt my business so bad that I'm not sure we will recover.\nRun away","title":"Run away!!","author":"Jeff Knapton EAP Innovations","rating":1,"source":"Google Review","date_text":"Aug 10, 2026","test_data":true,"author_reviews":1},{"id":"imp-520","body":"WORST BANKING EXPERIENCE EVER\nAfter making wire transfers to my French account via a currency broker for almost 20 years Chase canceled a transfer and blocked my account. Why? Suspicious activity – and from then on forward Chase treated me like a criminal money launderer. After several more attempts I learned that wire transfers were no longer permitted! WHY WAS I NOT INFORMED IN THE FIRST PLACE? Then Chase said the problem arose from using my computer instead of a phone; COMPLETELY FALSE! When I finally spoke to Chase’s only competent employee he guided me through the steps on my computer. No problem! I also phoned my branch in Manhattan who suggested my only alternatives were to request a check from head office (good luck with that one!) or use my debit card. Both incurring huge fees. After close to a week no solution offered. A total disgrace.","author":"Ms Patricia Ford","rating":1,"source":"Google Review","date_text":"Jul 30, 2026","test_data":true,"author_reviews":11},{"id":"imp-521","body":"After retiring I spent the past few years allowing JP Morgan to manage a large portion of our investment portfolio. Misapplied fund, excessive delays in getting transactions processed, and excessive fees. Many of the advisors have little or no college education. I moved in excess of $4 million recently and I'm happy I did.\nThey are a very big organization, and I'll simply say Good Luck!!","title":"I gave it a few years.. Glad I left took my money elsewhere","author":"Bob K.","rating":1,"source":"Google Review","date_text":"Jul 14, 2026","test_data":true,"author_reviews":4},{"id":"imp-522","body":"Chase Bank most definitely is not the bank that you want to do business with. The other reviews are very true ,they will close your account just a few days after opening it and will not explain the reasoning. This is a -5 star rating","title":"Chase Bank most definitely is not the…","author":"Brenton","rating":1,"source":"Google Review","date_text":"Jun 28, 2026","test_data":true,"author_reviews":1}],"count":17,"sources":{"Google Review":17},"imported":17,"distribution":{"1":8,"5":9}}