{"own":0,"sum":739,"rows":[{"id":"imp-523","body":"During my time in Kuala Lumpur, I had the opportunity to visit Public Bank Berhad, and I must say, it left a strong impression of professionalism and efficiency. Located in a prime area of the city, the bank stands out with its clean, modern facilities and well-organized environment. From the moment I walked in, I noticed that the staff were polite, attentive, and well-trained – ready to assist whether it was for account inquiries, currency exchange, or general banking needs.\n\nWhat I appreciated most was the clarity in their service process. Even for someone visiting from abroad, the steps were easy to follow, and the staff made every effort to communicate clearly, even in English. The waiting time was reasonable, and I felt respected as a customer throughout the entire interaction.\n\nIn addition to its services, the bank’s surrounding area is also convenient, with easy access to public transport and nearby amenities. This adds to the practicality of choosing this branch for regular transactions.\n\nOverall, Public Bank Berhad delivers a strong sense of reliability and professionalism. Whether you're a local or a visitor looking for trustworthy banking services in Malaysia, this institution is definitely worth considering.","author":"Phụng Hoàng","rating":4,"source":"Google Review","date_text":"a year ago","test_data":true,"local_guide":true,"author_photos":18,"author_reviews":58},{"id":"imp-524","body":"fastest ever settle 2 things at 940 and settle in 10min，compare kampar branch takes 3hours","author":"Chin Kenneth","rating":5,"source":"Google Review","date_text":"3 weeks ago","test_data":true,"local_guide":true,"author_photos":99,"author_reviews":82},{"id":"imp-525","body":"Ika from Public Bank, you are such a friendly person and provide efficient service ever.\n\nThank you for your service.\n\nWish you have a nice day ahead.","author":"khor xin joe","rating":5,"source":"Google Review","date_text":"5 months ago","test_data":true,"local_guide":true,"author_photos":32,"author_reviews":42},{"id":"imp-526","body":"Right in front of the Petronas Twin Towers is the Public Bank building (Menara Public Bank) — a 36-storey office tower that serves as the headquarters of Public Bank Berhad. It’s hard to miss when you’re at KLCC because it sits directly opposite the Twin Towers along Jalan Ampang and forms part of the iconic skyline when viewed from the KLCC park and fountain area.\n\nWhile it’s not as famous as the towers themselves, it’s a solid piece of the city’s skyline and makes for a nice contrast to the modern glass of the Twin Towers. The building also has a food court and easy access to transit, with KLCC LRT just a short walk away.","author":"Akshay Bopshetti","rating":5,"source":"Google Review","date_text":"9 months ago","test_data":true,"local_guide":true,"author_photos":1093,"author_reviews":163},{"id":"imp-527","body":"The lady who Give the number For waiting line is so friendly, I'm always come back here and she never change so accommodating, I'm nothing to say and be greatful, and also same to the teller who accommodate me all the time.","author":"Louhan Mike","rating":5,"source":"Google Review","date_text":"3 years ago","test_data":true,"local_guide":true,"author_photos":1305,"author_reviews":92},{"id":"imp-528","body":"This is my bank in Malaysia..... Quite good service until now... The building is infront not PETRONAS twin towers and in night it looks as beautiful as any other building.\n\nSharing some of the pics","author":"Viral Soni","rating":4,"source":"Google Review","date_text":"6 years ago","test_data":true,"local_guide":true,"author_photos":3303,"author_reviews":521},{"id":"imp-529","body":"Probably gets the most amount of free publicity as compared to any other real estate in Kuala Lumpur as everyone clicking a selfie will eventually face this building while doing so :)","author":"The Fox's Trails","rating":5,"source":"Google Review","date_text":"a year ago","test_data":true,"local_guide":true,"author_photos":1087,"author_reviews":239},{"id":"imp-530","body":"Visited their Red Carpet Department for some transactions. Their service was very prompt and professional. I highly commend their level of service with a personal touch.","author":"Cher Lee Kiat","rating":5,"source":"Google Review","date_text":"a year ago","test_data":true,"local_guide":true,"author_photos":9287,"author_reviews":1276},{"id":"imp-531","body":"Clean and classy banking area at ground and premier section. However, staff attitude and service are a little disappointing even for an RCB account holder. Seem not too willing to help and need some motivation. Too bad. Hopefully, in the near future, service standards will improve. All the best.","author":"Khin C","rating":3,"source":"Google Review","date_text":"a year ago","test_data":true,"local_guide":true,"author_photos":1931,"author_reviews":264},{"id":"imp-532","body":"Most backward bank ever. The app sucks. Securesign activation has to be done physically at the ATM/bank when other banks can be done via call. Kudos to Public bank for making things most “convenient” for their customers and thank you for the “top notch” customer service where you can never get hold of them via call.","author":"Michelle Phoon","rating":1,"source":"Google Review","date_text":"Edited a year ago","test_data":true,"author_photos":5,"author_reviews":5},{"id":"imp-533","body":"The staffs at the queue line look like they are having an internal issue with each other - making the queue time longer and customers uncomfortable with the situation seeing the two of them arguing.\n\nThe lady at the counter was helpful. It’s just that I went there to activate my online bank app, she explained the steps but missed out one single important detail - which is the final step of the login is to activate the securesign at the branch.\n\nI already went back home to register - only to get to know that I need to go to the branch AGAIN? Super inconvenient.","author":"Nurul S.","rating":2,"source":"Google Review","date_text":"a year ago","test_data":true,"local_guide":true,"author_photos":9,"author_reviews":31},{"id":"imp-534","body":"Public bank is such an excellent banking industry. I've used their services for decades. It's a trustworthy financial institution. Meanwhile, it happend lately that my card was charged for RM 119 by a CV website that I obviously didn't mean to subscribe it but the website helped me subscribe the CV subscription plan while I was just inputting my card details for a one-time purchase of a single resume on the spot. However, I called to the public bank and got this reported to them, the case was filed as an investigation to the merchant and I got my refund back yesterday. From the day I called till the problem was resolved just took 5 working days. I can tell It was the most admirable experience I have had with them. Cause their staff are really doing their best to help efficiently.","author":"OGDEN CHAI","rating":5,"source":"Google Review","date_text":"2 years ago","test_data":true,"local_guide":true,"author_photos":13,"author_reviews":49},{"id":"imp-535","body":"Ehsan at the counter was super friendly and helpful. He guided with pure sincerity and welcome us with a warm smile.","author":"Kiirthanah Raman","rating":5,"source":"Google Review","date_text":"9 months ago","test_data":true,"author_reviews":8},{"id":"imp-536","body":"Edited :\n\nFor people who wanted to unlock their online banking, try to call their customer service and ask them to tell the person in charge of unlocking pbb online banking to call their hp number instead. We tried calling 2177 3555 (numbers given by the branch and cs) so many times but no one bother to pick up. We got the call 1-2 hrs later and solve the problem.\n\nKudos to the customer service @ 2170 8000","author":"wasabii Loli","rating":3,"source":"Google Review","date_text":"2 years ago","test_data":true,"author_photos":3,"author_reviews":2},{"id":"imp-537","body":"I have a Public Bank Infinite credit card. I had encountered many disappointing occasions when I used it to purchase air tickets and online stuff. After my credit card payment was approved and done, it was cancelled without my knowledge. I thought I had bought the air tickets. I only knew it was not until I checked in. That’s so disgusting! I had to buy again and the fare had gone up a lot.","author":"Lawyer Robin C S Hii","rating":2,"source":"Google Review","date_text":"Edited a year ago","test_data":true,"local_guide":true,"author_photos":7,"author_reviews":31},{"id":"imp-538","body":"Mr. Kairo from Hire Purchase was really helpful. Appreciate his great service in accommodating my requests in such short notice.\n\nThumbs up 👍🏼","author":"Ken Mingowi","rating":5,"source":"Google Review","date_text":"a year ago","test_data":true,"local_guide":true,"author_photos":2,"author_reviews":24},{"id":"imp-539","body":"Here to collect my car grant. Process is efficient. Better take GRAB & it's convenient.","author":"Anis Rosnah","rating":4,"source":"Google Review","date_text":"10 months ago","test_data":true,"local_guide":true,"author_photos":30,"author_reviews":45},{"id":"imp-540","body":"I parked at the red carpet area with great security and they have few hours free parking which helps to customers especially when needed to await for bank to processs our banking request that tooks hours of our time ... suggest to add more hours on case by case basis as the customers are awaiting long for the services and not able to control the time .. 👌","author":"Mohd Nasir Mohd yunus","rating":4,"source":"Google Review","date_text":"3 years ago","test_data":true,"local_guide":true,"author_photos":18,"author_reviews":387},{"id":"imp-541","body":"Outside looks great. Inside is another story.","author":"MF MS","rating":3,"source":"Google Review","date_text":"2 years ago","test_data":true,"local_guide":true,"author_photos":1038,"author_reviews":1027},{"id":"imp-542","body":"Quick, friendly, and direct assistant supports received from the customer services.","author":"JM JENNIE","rating":4,"source":"Google Review","date_text":"11 months ago","test_data":true,"local_guide":true,"author_photos":259,"author_reviews":154}],"count":189,"sources":{"Google Review":30},"imported":189,"distribution":{"1":13,"2":10,"3":32,"4":60,"5":74}}