{"own":0,"sum":785,"rows":[{"id":"imp-553","body":"This place is nice. But I am a bit confused when I arrived. There is no one to welcome, so I need to ask someone first to get information.","author":"Yenny Afiyah Novianti","rating":5,"source":"Google Review","date_text":"8 months ago","test_data":true,"local_guide":true,"author_photos":28,"author_reviews":5},{"id":"imp-554","body":"Went on a Saturday to open an account. Old account was closed due to no transaction detected. Was assisted by Azwa from beginning to the end. It was a very pleasant and smooth process. She's such a nice lady. Great customer experience!","author":"Dexter Wennedy","rating":5,"source":"Google Review","date_text":"5 months ago","test_data":true,"local_guide":true,"author_photos":13,"author_reviews":17},{"id":"imp-555","body":"Beware that the address is wrong on google, I’ve submitted a correction edit but not sure google approve it. It is not Lot C03, it is Lot LC-C03. If you’re coming from LRT or avenue k direction, just walk straight to the end of the mall, pass by all shops like Uniqlo and Victoria secret until you come to the last escalator near the end of the mall on the left side you can see signboard pointing RHB and CIMB. It’s just another bank outlet, the only reason I gave it a 4 star is because it open on weekend.","author":"siauhwa tew","rating":4,"source":"Google Review","date_text":"11 months ago","test_data":true,"local_guide":true,"author_photos":5834,"author_reviews":948},{"id":"imp-556","body":"Firstly, all their staff very helpful and friendly! I’ve trouble to open an account at other branches due the new online que system with limited quota. Luckily their staff, aka this Abang help us out.\n\nHe’s kind enough to share hotspots because we don’t have line inside. Totally the best experience ever! Thank you and May God continue to bless every each of you abundantly!","author":"PIJA ZYO","rating":5,"source":"Google Review","date_text":"2 years ago","test_data":true,"local_guide":true,"author_photos":1127,"author_reviews":80},{"id":"imp-557","body":"Went here yesterday to renew my debit card and I would like to applaud all the staffs attitude here. From the front desk to service counter, everyone was so smily and ready to serve! Their service was extremely fast and staffs were attentive. Kudos to this branch!","author":"Afiqah Sakinah","rating":5,"source":"Google Review","date_text":"5 months ago","test_data":true,"local_guide":true,"author_photos":865,"author_reviews":280},{"id":"imp-558","body":"Thank you Miss Fairuz for your excellent service💜\n\nShe's so professional and helpful throughout the entire banking process!","author":"酸辣汤","rating":5,"source":"Google Review","date_text":"2 months ago","test_data":true,"author_photos":2,"author_reviews":9},{"id":"imp-559","body":"many thanks to KAK FARAH’s service! the experience was phenomenal. i was assisted at every step of the process with perfection and kindness by her.\n\nits my 3rd time visiting RHB KLCC to meet her and get her advice about the asnb/loan/creditcard stuff again. all my queries were resolved and proceedings were taken care off in the most friendly and efficient service.","author":"Nowafra Aziz","rating":5,"source":"Google Review","date_text":"2 years ago","test_data":true,"local_guide":true,"author_photos":14,"author_reviews":19},{"id":"imp-560","body":"I would like to express my sincere gratitude to Mr. Mohd Sofi for his exceptional service today. He was incredibly helpful and guided me through the entire process with great patience. It is rare to find someone so dedicated and professional. RHB KLCC is lucky to have him on the team.","author":"Mohd Hilmi","rating":5,"source":"Google Review","date_text":"8 months ago","test_data":true,"author_photos":2,"author_reviews":3},{"id":"imp-561","body":"16/6 - We were the first customer at 9:30am at this branch. Ms. Renuka greeted us warmly and immediately assist us with what to do (account opening). Staff En. Hatta at counter 9 was very helpful. The whole process took exactly 57 mins and we are done. Thank you","author":"noormala75","rating":5,"source":"Google Review","date_text":"a year ago","test_data":true,"local_guide":true,"author_photos":4,"author_reviews":6},{"id":"imp-562","body":"It was pleasant & quick transaction! One thing i love the Most as the first time RHB Customer, it is the eQMS system that allows me to plan ahead my visit to the Branch, and get the queing number from the same scheduled appoinment.\n\nThe staffs who greeeted me were helpful & kind enough to make the experience even more pleasant.","author":"NADZIRAH RAIHAN ABDUL RAHIM","rating":5,"source":"Google Review","date_text":"2 years ago","test_data":true,"author_photos":10,"author_reviews":8},{"id":"imp-563","body":"STAY ASIDE\n\nImportant notice for everyone: an ATM swallowed my card. In the end, they told me they would not return it. When I asked why, they said they were not responsible for it (even though it was an RHB ATM). When I asked who was responsible, they said it was the security department, but that it was impossible to contact them.\n\nJust so you know — when you use this bank’s services, they do not want to take any responsibility even in the case of their own mistake. They did not even apologize to us. Terrible service.","author":"Arina Nikitina","rating":2,"source":"Google Review","date_text":"7 months ago","test_data":true,"author_reviews":9},{"id":"imp-564","body":"Subject: URGENT: DuitNow Linkage Error & Staff Advised Against DuitNow - KLCC\n\nTo the Branch Manager/Customer Experience Department,\n\nI am filing a formal complaint regarding service at the RHB KLCC Branch on October 31, 2025 at 9:00 AM.\n\nThere are two critical issues:\n\n1. DuitNow Linkage Error: My mobile number DuitNow registration is incorrectly linked to my Junior Account instead of my Primary Account. Immediate rectification is required.\n\n2. Unsafe Staff Advice: Pn.Nur Diana on counter 5 , advised me against using DuitNow, recommending I share my full bank account details instead.\n\nThis advice is unacceptable and highly confusing. DuitNow is fundamentally designed to provide convenient transfers via mobile number without the need to share full account details with third parties. Therefore, the recommendation to abandon DuitNow for the less secure practice of sharing sensitive bank account numbers directly contradicts RHB’s secure digital strategy and casts serious doubt on the feature's integrity and staff compliance with security protocols.\n\nI request immediate action on both fronts:\n\n1. Correct DuitNow linkage.\n\n2. Conduct internal review of Pn.Diana's misadvice and ensure staff adhere to secure digital guidelines.\n\nThe experience was far below my expectations. I find this level of service to be both disappointing and unsatisfactory.\n\nI look forward to your prompt investigation and resolution within five business days.","author":"Alicia Wong","rating":1,"source":"Google Review","date_text":"10 months ago","test_data":true,"author_photos":1,"author_reviews":10},{"id":"imp-565","body":"The customer experience is terrible. I had lost my IC and phone due to theft in KL sentral and I had reported in on the 31st of Oct 2025, the same night the phone has beeen stolen, i had a spare phone and reactivated my mobile banking app. But there is this one step i had to activate secure plus in order for me to transfer money, but i am not allowed to activate because, i had to get a debit card(ATM) which I can’t get because i need my IC, i went there by train today and they threw me around, first the counter who said I needed to call the call center to get it activated, i called and said they can’t to it and needed to ge the counter to activated, mind you I have been banking with the bank for 30+ years since my first job. My money is stuck in their account, i can’t withdraw cash which i understand but i can’t even transfer money to my touch ‘n’ Go so that I could get on with my day to buy stuff or pay for food or even transportation, etc, then i got threw back to the counter who ask me to call the call center again, then it can’t be done Again, I spoke to the manager and still no solution, i needed to verify myself when I access the mobile banking and call center. It is obvious they could verify me but due to inflexible processes i am left out in the cold. Without access to my own money. I feel they need to do better when it is a case of stolen phone, we are over digitised. We need some manual processes","author":"Weng Kong Foong","rating":1,"source":"Google Review","date_text":"10 months ago","test_data":true,"author_reviews":8},{"id":"imp-566","body":"Went here to renew my card. Suddenly someone called me to enter his room, I believe he is the branch manager. I thought that this is one of the procedures in renewing card, later on. He asked someone to assist me directly to their table. After waiting several minutes, that lady clerk started promoting their services, not only that, I was also passed to another table where the other staff forcing me to join their investment program, despite I have rejected their offers. This is very time consuming and I spent nearly 2 hours here just to get my card ‘renewed’. RHB please do better and do revised the correct ways to increase your sales. I would rate -1 for this experience.","author":"Natasya MY","rating":1,"source":"Google Review","date_text":"11 months ago","test_data":true,"author_reviews":5},{"id":"imp-567","body":"Met puan azwa about my card issue. She is so helpful and knowledgable, making things easy and breeze for a busy working person like me. Recommended. She deserve a raise ! Terima kasih.","author":"ain syahidah jamaluddin","rating":5,"source":"Google Review","date_text":"a year ago","test_data":true,"author_photos":4,"author_reviews":3},{"id":"imp-568","body":"Waited almost half an hour just for them to tell me my MyKad was unreadable on their machine. Went to the bank next door and got my transaction done within 5 minutes with no issues.","author":"Azyr","rating":2,"source":"Google Review","date_text":"8 months ago","test_data":true,"author_reviews":4},{"id":"imp-569","body":"I would like to extend my sincere appreciation to Ms. Zuhaida Seman for her outstanding assistance in resolving the issue I had been facing with my son's bank card after numerous unsuccessful attempts. Her professionalism, patience and dedication made a huge difference and thanks to her, the problem was finally resolved. Her excellent service truly reflects great commitment to customer care!","author":"ixxxi 07","rating":5,"source":"Google Review","date_text":"a year ago","test_data":true,"author_reviews":7},{"id":"imp-570","body":"Fast, efficient service. Friendly and helpful staff. Comfortable premises with spacious waiting area.","author":"Maryam Baharudin","rating":5,"source":"Google Review","date_text":"2 years ago","test_data":true,"author_photos":5,"author_reviews":5},{"id":"imp-571","body":"RHB bank branch in KlCC\n\nThat staff is very helpful . Especially Mr MOHD SOFI BIN MUDA I’ve been conned in some problem and when I share with them, they immediately take the action. I appreciate their effort to help us. Thank you so much all the RHB bank branch KlCC team.","author":"Hayat Khizar","rating":5,"source":"Google Review","date_text":"10 months ago","test_data":true,"author_reviews":4},{"id":"imp-572","body":"Ms Shanti RHB PREMIER KLCC BRANCH THE BEST MANAGER!!! SHE IS VERY PROFESSIONAL\n\nTHANK SO SO MUCH FOR YOYR SUPPORT AND COOPERATION!!\n\nDEAR MS SHANTI, I WISH YOU ALL THE BEST!!\n\nHAPPY NEW YEAR!!!","author":"Maximus Maximus","rating":5,"source":"Google Review","date_text":"8 months ago","test_data":true,"author_reviews":2}],"count":186,"sources":{"Google Review":186},"imported":186,"distribution":{"1":29,"2":7,"3":1,"4":6,"5":143}}