Request a correction

Who can ask

Anyone. You do not have to be the company on the page. Regulators, companies, reviewers and readers all use the same route.

What to send

• The address of the page, and the exact wording you say is wrong.
• What the correct position is.
• Where we can check it: a regulator's page, a register entry, a company announcement or a document. We correct a record against a source, not an assertion.
• Your name and your role, and a contact address we can reply to.

Send it to support@smartchecker.my with "Correction" in the subject line.

What happens next

• We acknowledge within 2 working days.
• We check the source you give against the register or document it names.
• If the page is wrong, we correct it, show the new checked date, and note what changed.
• If the page is right, we tell you why, and quote the source we relied on.
• If the source itself has changed, we update the record to the current entry and keep the previous one dated.

Reviews

A review is a member's own account, so we do not remove it because a company disputes it. We do remove a review that breaks the review guidelines. Tell us which rule it breaks, and a company may also send a reply that we publish beside the review.

If we get it wrong

A correction that changes the meaning of a record is noted on the page with its date. If you are not satisfied with our answer, say so in your reply and a second person reviews it.