Reviews of Moomoo Securities Malaysia Sdn. Bhd.
This is page 2 of 27 of the reviews SmartChecker holds for Moomoo Securities Malaysia Sdn. Bhd.. What the public registers say about the company is set out on its record page, not here.
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Written by Pang Hui JuanDirector of Online Broker Research
Fact-checked by Ng Kok HeiManaging Malaysian Partner
Fact-checked
I’ve been looking into Moomoo, and I’ve noticed that many people in Malaysia are not aware of its regulatory history and the regulatory issues involving Moomoo and related entities in different countries.
Moomoo is a popular trading platform known for its user-friendly app, advanced market data and strong marketing presence. However, investors should also understand the regulatory history of Moomoo and its related Futu entities in different countries. Regulatory actions involving one entity do not automatically apply to every Moomoo entity worldwide.
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Moomoo in the United States: In December 2025, FINRA fined Moomoo Financial Inc. US$125,000 over issues involving Large Options Positions Report (LOPR) reporting and supervisory procedures. The case involved the U.S. entity, not Moomoo Malaysia.
Moomoo in Japan: In June 2026, Japan’s Securities and Exchange Surveillance Commission (SESC) recommended administrative action against Moomoo Securities Japan. The regulator identified issues involving the classification of certain U.S.-listed ETFs and ETNs as eligible for Japan’s NISA tax-exempt investment scheme. The investigation also identified issues involving customer handling, securities transfers and system-risk management. This case involved Moomoo Securities Japan, not necessarily Moomoo’s Malaysian entity.
Moomoo and Futu in China: In May 2026, Futu Holdings announced that certain Futu-related entities had received an Administrative Penalty Pre-Notification Letter from China’s securities regulator. The proposed measures involved securities, public-fund sales and futures-related activities in mainland China. The total proposed penalty was approximately RMB1.85 billion (about US$271 million). This was a proposed penalty, not a figure that should automatically be described as a final fine.
Investors should be aware that Moomoo and related entities have been subject to regulatory investigations, enforcement actions and penalties in certain jurisdictions, including the United States, Japan and China. Check which legal entity serves your account before applying another entity’s regulatory record to it.
我在研究 Moomoo 时发现，许多马来西亚用户并不了解 Moomoo 及相关实体在不同国家的监管历史。Moomoo 以操作友好的应用程序、进阶市场数据和强势营销而闻名，但投资者也应分清提供账户服务的具体法人。
美国方面，FINRA 于 2025 年 12 月因大型期权头寸报告（LOPR）及监督程序问题，对 Moomoo Financial Inc. 罚款 US$125,000。这项行动针对美国实体，并非 Moomoo Malaysia。
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日本方面，日本证券交易等监视委员会（SESC）于 2026 年 6 月建议对 Moomoo Securities Japan 采取行政行动，涉及部分美国上市 ETF 和 ETN 的 NISA 资格分类、客户处理、证券转移及系统风险管理。这是日本实体的案件。
中国方面，Futu Holdings 于 2026 年 5 月公布，若干 Futu 相关实体收到证券监管机构的行政处罚事先告知书，拟议处罚总额约 RMB1.85 billion（约 US$271 million）。这是拟议处罚，不应直接称为最终罚款。
不同司法管辖区的调查、执法或处罚不能自动套用到全球每一家 Moomoo 实体。开户前应先确认究竟是哪一个法人为账户提供服务。
Saya telah meneliti Moomoo, dan saya perasan ramai orang di Malaysia tidak menyedari sejarah kawal selianya dan isu kawal selia yang melibatkan Moomoo serta entiti berkaitan di beberapa negara.
Moomoo ialah platform dagangan popular yang dikenali dengan aplikasinya yang mudah digunakan, data pasaran yang mendalam dan kehadiran pemasaran yang kuat. Namun pelabur juga perlu memahami sejarah kawal selia Moomoo dan entiti Futu berkaitannya di negara-negara berbeza. Tindakan kawal selia terhadap satu entiti tidak terpakai secara automatik kepada setiap entiti Moomoo di seluruh dunia.
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Moomoo di Amerika Syarikat: pada Disember 2025, FINRA mengenakan denda AS$125,000 ke atas Moomoo Financial Inc. berhubung isu pelaporan Large Options Positions Report (LOPR) dan prosedur penyeliaan. Kes itu melibatkan entiti Amerika Syarikat, bukan Moomoo Malaysia.
Moomoo di Jepun: pada Jun 2026, Securities and Exchange Surveillance Commission (SESC) Jepun mengesyorkan tindakan pentadbiran terhadap Moomoo Securities Japan. Pengawal selia itu mengenal pasti isu berkaitan pengelasan ETF dan ETN tersenarai AS tertentu sebagai layak di bawah skim pelaburan bebas cukai NISA Jepun. Siasatan itu turut mengenal pasti isu berkaitan pengendalian pelanggan, pemindahan sekuriti dan pengurusan risiko sistem. Kes ini melibatkan Moomoo Securities Japan, bukan semestinya entiti Moomoo di Malaysia.
Moomoo dan Futu di China: pada Mei 2026, Futu Holdings mengumumkan bahawa beberapa entiti berkaitan Futu telah menerima Surat Pra-Notis Penalti Pentadbiran daripada pengawal selia sekuriti China. Langkah yang dicadangkan melibatkan sekuriti, jualan dana awam dan aktiviti berkaitan niaga hadapan di tanah besar China. Jumlah penalti yang dicadangkan ialah kira-kira RMB1.85 bilion (sekitar AS$271 juta). Ini penalti yang dicadangkan, bukan angka yang patut terus disifatkan sebagai denda muktamad.
Pelabur perlu sedar bahawa Moomoo dan entiti berkaitannya pernah tertakluk kepada siasatan kawal selia, tindakan penguatkuasaan dan penalti di bidang kuasa tertentu, termasuk Amerika Syarikat, Jepun dan China. Semak entiti undang-undang mana yang melayan akaun anda sebelum mengaitkan rekod kawal selia entiti lain dengannya.
Reviews are written by SmartChecker members about their own experience and checked against our review rules. No company can pay to add, change or remove one.
Top mentions
All reviews 524 reviews
- 10 months ago
Perfect Galvanised
I attended Moofest today 25/10 and had one of the rudest experiences ever. When I simply asked what’s inside the goodie bag, a man at the counter — wearing glasses, not in uniform, and sitting with a group of people — replied arrogantly : “I didn’t even tell the pretty lady before you, why should I tell you?” This is absolutely unacceptable. His attitude was extremely disrespectful. As a visitor, I don’t deserve to be spoken to like that. It completely ruined my impression of the event. If this is the kind of staff representing Moofest, it really says a lot about how poorly the event is managed. I strongly urge the organizer to identify this person and take immediate action.
- a year ago
Koshy Thomas
Summary: Stay away from Moomoo. There are other online platforms in Malaysia which are far better. I would give them -5* (minus 5 starts) if that were possible. Here is my story: I deposited cash as usual. So far so good. After a few days, I tried to purchase shares several times and was unsuccessful. I kept getting a message stating that I had no money available to purchase despite the fact that the app shows I have more than sufficient cash lying idle. Frustrated with Moomoo, I tried numerous times to withdraw my money but was unsuccessful. The call line was forever busy. The one time I managed to get through, I was guided on certain steps that I had to take to withdraw. I did as I was told but was unsuccessful many times - again! Whenever I try to make a withdrawal, I am told that I have no money available to withdraw which is nonsense because it clearly shows I do have funds lyig idle in the universal account. Question: Why does Moomoo make it so incredibly difficult to use or withdraw liquid cash that is idle? It is still my money.
- a year ago
Kelvin Chang
its a challenging to withdraw money from moomoo apps as it keep rejecting, despite entering correct information. difficult to contact the call centre, online AI chat is useless, email is slow in respond. very bad support as its difficult to get back your money!
- a year ago
Stella Hong
Scammy app – no rewards received! I’ve been waiting for my rewards since 14 June ,they stated 5 business day in the apps and still nothing as of 24 June. Contacted customer support twice, and all I got was "we’ll check" with no follow-up. Feels like a scam.
- a year ago
Nikoletta Frank
The persistent harassment by an unprofessional team of telemarketers reflects extremely poorly on this company and raises serious concerns about its credibility and integrity. Despite my repeated expressions of frustration and clear disinterest, they continue to contact me using different phone numbers, which is both intrusive and unacceptable.
- 2 years ago
Jeffry Yap
Problem never fix, doing thing too slow. As slow as snail. Delay and delay, excuse and excuse, making a story telling. People want problem fix la. If you cant do it done, change please. Nothing improve, app problem getting more worse, cant update profile or update pic wgen press select Ablum, nothing happen. Customers service not a wake, all in a sleeping mode. Slow reply. Manager side more worst, slow response not slove the problem. When the upper side do nothing, that why causing so many problems for lower side. If you cant do the job, change please. Don't drag the whole company into drain.WAKE UP!!!!!!
- 2 years ago
Eugene Teo
Great platform. I've started with Moomoo SG in 2023. Then in 2024, I joined immediately when they opened up Moomoo MY. They will revolutionize investing in Malaysia! Highly recommended.
- 2 years ago
Francis Tan Nicholas
The ALL-IN-ONE APP delivers more than I expected. More TRADING OPTIONS and MAJOR EXCHANGES that you can choose from. Every activity under TASK is rewarded with POINTS that you can redeem for CASH and more. It is fun and secure.
- 2 years ago
Kaiding Ng
Comprehensive user interface with great learning tools for beginners like me to trade. 6 months no commission and free app stock last time really good bargain ahhahahah
- 2 years ago
Nina Siow
Easy to use platform! There are steps required to claim the Apple stock so need to read the instructions carefully but otherwise the offer was genuine and I was able to claim it
- 2 years ago
Marcus Tan
Great trading platform. Allow you to buy Malaysia stocks and US stocks at ease. Trading fee is relatively low as compared to other platform.
- 2 years ago
Arnold Lim
Best trading apps! It is really convenient and easy to use for the trading. Also, the information that was given is accurate and latest. So thankful to moomoo apps. It helps a lot.
- 2 years ago
Mohamad Nazim Jambli
The app is one of the most well-designed and easy to register investing apps that I’ve used. Interesting app too which combine useful features without compromising much on ease of use.
- 2 years ago
Yu Wen Loh
Moo Moo is really a great platform, and with zero commission, we are able to have a stress-free trading experience. And Moo Moo super app provides us with a lot of information and is convenient to use.
- 2 years ago
Robin Siow
The platform is quite user friendly, however to fully utilise the platform you will need to carefully navigate and familiarise yourself with the layout as it might not be as clear to navigate if you are unfamiliar with trading platform
- 2 years ago
Chong Jiahao
User friendly application, comprehensive resources and do have a community for idea sharing. It’s a top choice for traders who r seeking for low brokerage fee
- 2 years ago
Edwin HLC
Great platform for trading, especially in MY and US markets, with low trading fees and low capital to start off your trade. Also, a platform with educational media for enhancement of knowledge in trading.
- Edited a year ago
Darren Lee
Hands down the most annoying company ever, so much so that I feel obliged to leave a review. Stop with your telemarketing calls—they're unprofessional. Have you considered that this is hurting your credibility? It's 2024. Please hire a better marketing team and stop calling me. Edit: And of course, the same generic copy-paste response from your customer service team. Not like I expect a genuine response anyway lol
- 2 years ago
Andrew Wong
One of the best trading broker in Malaysia, especially with approval from securities commission Malaysia, which makes me feel safe and secure when investing. Attractive trading UI as well!
- 2 years ago
Triston Chua
Moomoo Securities Malaysia Sdn. Bhd. is a highly modern trading platform that you should not miss in 2024 and beyond. The customer care team is kind and responsive. There is a great discussion forum where users can share top securities